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Oracle CRM On Demand - Learning Path

Oracle CRM On Demand goes beyond sales, marketing, and service automation to provide unique features and functionality not offered by other on-demand vendors. Make better business decisions, faster, with advanced analytics capabilities. Offer outstanding customer service with minimal overhead, via a built-in virtual contact center. And meet the precise requirements of customers in your industry, with industry-specific editions that dramatically reduce the need for costly customization. In addition Oracle CRM On Demand is highly intuitive and easy to use, so your team quickly makes using it part of their daily routine. Only Oracle CRM On Demand gives you all this, plus the Oracle Advantage: best-in-class database, middleware, and applications, combined with the industry’s leading hosting infrastructure—all working together seamlessly, and all from a single vendor.

Path Detail

The curriculum recommended for the Oracle CRM Learning Path teaches the knowledge and skills you need to master the use of Oracle CRM On Demand. This path prepares participants to set up, customize, administer the application, and use advanced features of Oracle CRM On Demand Answers to support custom business reporting needs. The path also covers how to successfully prepare and import data into Oracle CRM On Demand.

Oracle CRM On Demand Administration Essentials

No lab environment for the On Demand format.

This course examines the fundamental concepts of Oracle CRM On Demand functionality. It defines the role of the company administrator and includes instruction on the typical administrator tasks and duties. Participants learn how to set up, customize, and administer the application.

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Oracle CRM On Demand Advanced Analytics Workshop

This intensive, hands-on course teaches advanced techniques for developing and configuring analytic reports in Oracle CRM On Demand Answers. It is intended for individuals and consultants with a job role that includes building, modifying, and administering reports and dashboards for Oracle CRM On Demand.

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