The Oracle Retail Stores Learning Paths are designed to provide a curriculum plan to follow based on your training needs. Learning Paths are available for many of our Stores solutions. Whether you need an overview of the product or need to learn how the technical aspects of the solution, we have a curriculum plan for you. Select the appropriate path for details.
The Oracle Retail Returns Management Learning Path provides information on this important solution. Oracle Retail Returns Management is a comprehensive, rules-based solution that enables retailers to create and manage return policies and to strike the appropriate balance of fraud reduction and customer service. The courses in this path provide a foundation for functional team members.
The Oracle Retail Returns Management (ORRM) Business Essentials course will discuss how ORRM application is used as a multichannel solution that provides the ability to reduce overall return rates, prevent and catch return fraud, and improve customer service.