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R12 Oracle E-Business Suite Customer Relationship Management - Learning Path

Oracle's integrated R12 Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data. Once you learn the essentials of Oracle R12 E-Business Suite, you can develop advanced knowledge in any of the following focus areas:

  • Oracle R12 Customer Relationship Management
  • Sales
Whether you pursue recommended courses for a focus area or select advanced topics from multiple Oracle E-Business Suite Customer Relationship Management focus areas, the Oracle University curriculum for R12 Oracle E-Business Suite is created to meet your objectives. These courses target new and existing students. Review Oracle University's recommended learning paths and select the courses that are right for you.

Path Detail

The curriculum recommended for the Oracle R12 Customer Relationship Management imparts the knowledge and skills, which you need to master setup and use of Oracle’s R12 CRM products.

Oracle's integrated customer relationship management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. The Oracle R12 Customer Relationship Management Learning Path is designed to provide your implementation team with the knowledge and skills they need to setup and use the functionality available in your Oracle R12 Customer Relationship Management products. The path is oriented towards new team members or new implementations.

R12.2 Oracle E-Business Suite Fundamentals


This Oracle E-Business Suite training introduces you to the R12.x Oracle E-Business Suite, covering basic navigation skills and essential topic areas. This course provides a functional foundation for all E-Business Suite applications.


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R12 Oracle Common Application Components Fundamentals


Oracle E-Business Suite contains several basic components - namely, Resource Manager, Territory Manager, Calendar, Tasks, Notes, Assignment Manager, Escalation Manager, Business Rules Monitor, Interaction History, and One-to-One Fulfillment - that are used by many other Oracle application modules. This course describes these common application components, and how to implement them within the Oracle E-Business Suite.
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R12 Oracle Sales Fundamentals


The Sales Fundamentals course is intended for functional implementers of Oracle Sales. The course will cover all objects of a typical sales flow using Oracle Sales and Oracle Telesales. Primarily, the focus will be on implementing features in the application.
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R12.x Oracle iStore Fundamentals


This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1.

Oracle iStore is an electronic commerce application that enables companies to build, manage, and personalize powerful, global and scalable Internet storefronts. iStore may be used in both business-to-business (B2B) and business-to-consumer (B2C) selling model. With seamless integration to Oracle's CRM and ERP applications, Oracle iStore provides complete order and inventory management, and enables the execution of the sales process, from lead generation to post-sales support.
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