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R12 Oracle E-Business Suite Customer Relationship Management - Learning Path

Oracle's integrated R12 Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data. Once you learn the essentials of Oracle R12 E-Business Suite, you can develop advanced knowledge in any of the following focus areas:

  • Oracle R12 Customer Relationship Management
  • Sales
Whether you pursue recommended courses for a focus area or select advanced topics from multiple Oracle E-Business Suite Customer Relationship Management focus areas, the Oracle University curriculum for R12 Oracle E-Business Suite is created to meet your objectives. These courses target new and existing students. Review Oracle University's recommended learning paths and select the courses that are right for you.

Path Detail

The curriculum recommended for the Oracle R12 Sales Learning Path imparts the knowledge and skills that you need to master the implementation of Oracle R12 Sales.

Oracle’s Sales applications automate the entire sales process, by delivering information to help sales representatives better manage their customer relationships and convert their opportunities into deals. Oracle University’s Sales implementation consultant learning path will equip you with the skills to guide a company through strategic implementation choices.

R12.2 Oracle E-Business Suite Fundamentals

This Oracle E-Business Suite training introduces you to the R12.x Oracle E-Business Suite, covering basic navigation skills and essential topic areas. This course provides a functional foundation for all E-Business Suite applications.

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R12 Oracle Common Application Components Fundamentals

Oracle E-Business Suite contains several basic components - namely, Resource Manager, Territory Manager, Calendar, Tasks, Notes, Assignment Manager, Escalation Manager, Business Rules Monitor, Interaction History, and One-to-One Fulfillment - that are used by many other Oracle application modules. This course describes these common application components, and how to implement them within the Oracle E-Business Suite.
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R12 Oracle Sales Fundamentals

The Sales Fundamentals course is intended for functional implementers of Oracle Sales. The course will cover all objects of a typical sales flow using Oracle Sales and Oracle Telesales. Primarily, the focus will be on implementing features in the application.
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R12.x Use and Implement Oracle Incentive Compensation

This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1.

In this course you will learn the key concepts and terminologies specific to using Release 12 Oracle Incentive Compensation to configure and maintain compensation plans and to handle other compensation activities such as collecting transactions, crediting resources, calculating commissions and bonuses, and creating payment files.
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