Oracle’s Siebel CRM delivers the most complete, easy-to-use, and technologically advanced CRM suite ever shipped. Siebel CRM 8.0 leverages the entire Oracle technology stack to bring value to your critical end-to-end business processes. Oracle offers a complete curriculum of Siebel courses designed to provide a foundation of expertise to support implementation team members in skillfully and efficiently rolling out Siebel Solutions, whether they are deploying new Siebel applications or upgrading from one version to the next.
This path is designed for business analysts who must learn Siebel applications and technology fundamentals in preparation for a Siebel implementation project. The path focuses on the technical aspects of Siebel applications, but is not intended for a technical audience. Participants are taught the Siebel product knowledge necessary to participate in a Siebel implementation project.
Navigating Siebel Applications teaches the basic skills needed to navigate any Siebel Business Application. It introduces skills that are fundamental to using Siebel Business Applications effectively and efficiently.
Business analysts who take this course will develop the technical skills and Siebel application knowledge needed to translate user requirements into detailed technical specifications. This course not only explores "as delivered" functionality of Siebel applications, but provides methods for determining solutions to application gaps.