All Siebel applications share a common application architecture regardless of the software components you are implementing. The Siebel Foundation Learning Paths are designed provide you with the technical details of all the technology that is consistent across Siebel applications, enabling you to form a foundation of Siebel expertise that can be applied to any Siebel application you implement.
Siebel Fundamentals class covers important Siebel application functionality. After students become familiar with navigating and working with data in the Siebel user interface, they learn about the business logic and key business entities at the heart of Siebel CRM applications. Students explore the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students explore capabilities such as iHelp, Inbox, reports, Audit Trail, Search, and administration. The course concludes with an overview of implementing a Siebel application, including a discussion of recommended implementation practices. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI.
The Siebel Tools training teaches you how to use Siebel Tools to configure Siebel applications to meet your company’s business requirements. Expert Oracle University instructors will teach you how to customize objects in the User Interface layer, the business layer and the data layer. The course is applicable to 15.x and 8.x customers. Practices use Open UI.
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This Siebel Business Automation course provides in-depth training in the most important automation technologies in Siebel applications, and emphasizes core technologies, such as Siebel business services, Siebel Workflow, Siebel Task UI, and Siebel Assignment Manager. It is appropriate for Siebel 15.x and 8.x customers. Practices are performed using Open UI.
The Siebel Integration training teaches you a variety of strategies to integrate Siebel applications with other applications. You'll learn about Siebel Enterprise Application Integration (EAI) technologies that support a variety of integration approaches (data exchange using integration workflows, web services, and data federation).
Oracle Customer Hub (Siebel Universal Customer Master) training teaches members of the Siebel implementation and administration teams how to implement and manage customer master data using Siebel UCM. The course is focused on both configuration tasks done at initial setup and data administration tasks that are performed frequently.
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