All Siebel applications share a common application architecture regardless of the software components you are implementing. The Siebel Foundation Learning Paths are designed provide you with the technical details of all the technology that is consistent across Siebel applications, enabling you to form a foundation of Siebel expertise that can be applied to any Siebel application you implement. The paths include an introductory course to familiarize students with the new look and feel basic Siebel 8.0/8.1.x navigation and common functionality before moving on to the specifics of Siebel 8.1.x technology. The Siebel 8.1.x Foundation: Implementation path contains the knowledge needed to qualify for the Siebel 8.0 Core Consultant Certification exam.
Navigating Siebel Applications teaches the basic skills needed to navigate any Siebel Business Application. It introduces skills that are fundamental to using Siebel Business Applications effectively and efficiently.
Siebel 8.1.x Fundamentals class covers important Siebel application functionality. After students become familiar with navigating and working with data in the Siebel user interface, they learn about the business logic and key business entities at the heart of Siebel CRM applications. Students explore the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students explore capabilities such as iHelp, Inbox, reports, Audit Trail, Search, and administration. The course concludes with an overview of implementing a Siebel application, including a discussion of implementation best practices.
This course is intended to provide in-depth coverage of the Siebel CRM installation process and Siebel CRM system administration. Topics for the installation portion include installing and configuring a Siebel Gateway Name Server, Siebel Enterprise, Siebel Server, and Siebel Web Server Extension. The server administration portion will cover
configuring application components, parameters, and configuration files; using the command-line server manager interface; logging and event notification, gathering diagnostic information using Siebel Application Response Measurement (SARM); deploying required ActiveX controls for High Interactivity clients; using Application Deployment Manager (ADM) to deploy application customizations to other Siebel Enterprises; and basic performance tuning.Additional topics include Additional topics include installing the Siebel Management Server and Agent, Siebel Developer Web client, and Siebel Tools, as well as multi-server installation, multilingual installation, and configuring LDAP support.
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The Oracle Customer Hub (Siebel 8.2 UCM) course teaches members of Siebel implementation and administration teams responsible for implementing and managing customer master data how to use the Oracle Customer Hub (UCM) application. The course covers both configuration tasks done at initial setup and data administration tasks that are performed frequently.
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