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Siebel Customer Relationship Management - Learning Path

All Siebel applications share a common application architecture regardless of the software components you are implementing. The Siebel Foundation Learning Paths are designed provide you with the technical details of all the technology that is consistent across Siebel applications, enabling you to form a foundation of Siebel expertise that can be applied to any Siebel application you implement.

Path Detail

Siebel Fundamentals Rel 15.5

Siebel Fundamentals class covers important Siebel application functionality. After students become familiar with navigating and working with data in the Siebel user interface, they learn about the business logic and key business entities at the heart of Siebel CRM applications. Students explore the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students explore capabilities such as iHelp, Inbox, reports, Audit Trail, Search, and administration. The course concludes with an overview of implementing a Siebel application, including a discussion of recommended implementation practices. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI.

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Siebel Technical Foundations 15.5

This Siebel Technical Foundations training is appropriate for Siebel 15.x and 8.x customers. Develop a technical foundation for understanding Siebel applications, including navigation, querying, architecture, data model, object types and more. Hands-on labs are performed using Open UI.

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Siebel System Administration 15.5

This Siebel System Administration training provides in-depth coverage of Siebel CRM system administration, including server configuration and system and performance monitoring. Administration topics include managing component groups, component definitions, parameters, configuration files, and the command-line Server Manager interface. It is appropriate for Siebel 15.x and 8.x customers. Practices are performed using Open UI.

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Siebel Enterprise Integration Manager Rel 15.5

This course teaches students to use Enterprise Integration Manager (EIM) imports, exports, and deletes to move data into and out of the Siebel database.
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