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Live Virtual Class Training

Too busy for classroom courses? No problem. Attend live classes online, in real-time.

 

Live Virtual Class Training

Eliminate Travel

Ready for training, but not in the mood to travel? Live Virtual Classes let you take courses from anywhere with an Internet connection.

 

Live Virtual Class Training

Learn from Expert
Oracle Instructors

Instructors teach live students in a classroom, in person. You attend the same class online, in real-time.

 

1. Select a product area:

2. Select a curriculum category to view available courses:

3. Select a product category to view available courses:

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Now Available:

 

There are three categories of requirements to attend an LVC: system, audio and web requirements. To view the requirements and test your system, follow the links below.

It is each student's responsibility to meet basic requirements before registering for attending a Live Virtual Class.

System Requirements

The minimum requirements to attend a Live Virtual Class (LVC) are listed below:

  • Ability to install software and plug-ins (Administrator or Power User rights)
  • Telephone headset or speakerphone (for VoIP: integrated headset and mic)
  • Windows XP, Vista or Windows 7
  • High-speed Internet connection (LAN, DSL, cable)
  • Internet Explorer 6, 7 or 8 (including service packs)
  • JavaScript and cookies enabled
  • ActiveX controls enabled

Registered Students

If you're a registered student, you can test your computer to ensure you meet the minimum technical requirements. You can also download your eKit and configure your remote lab environment for your Live Virtual Class.

Get Started

 

 

New Students

If you have not registered, you can still test your computer to ensure you meet the minimum technical requirements to attend a Live Virtual Class.

Test Now




Audio and Web Conference Requirements

Depending upon the hours of your class, audio for Live Virtual Classes is supported using either standard teleconferencing or voice-over-IP (VoIP).

 


07.00 AM – 01:00 PM Eastern Standard Time Other Times
To access the audio portion of the class , you can either use audio through your computer or standard teleconferencing.
  • If you are using audio through your computer, you will need a USB or analog headset with an integrated microphone to hear and speak during class. You can test your audio by joining the test Web Conference session mentioned in the section below.
    IMPORTANT NOTE: If you are on a restricted network that does not allow you to use audio through your computer, join the audio portion of your class using standard teleconferencing.
  • If you are using standard teleconferencing, you will need to dial one of the Toll or Toll Free numbers listed here, with the Conference ID and Security Pass code provided for the class. (Telephone required; speakerphone or headset recommended. Avoid use of a cell phone if possible).
  • For students located outside the United States/Canada: If audio through your computer does not work, we encourage that you use Internet Telephony solution such as Skype to dial in to the US Toll-Free number. While Oracle does not formally support or endorse these telephony solutions, many LVC students use them regularly without issue. If you run into any issues, our support staff will do their best to assist you.
To access the audio portion of the class you will be using Voice-over-IP (VoIP) technology to hear and speak during class.
  • To ensure the best possible quality of audio during class, we recommend that you avoid using a wireless internet connection. You must also ensure your audio card is working and that any necessary software, speakers, or drivers are installed.
  • A standard telephone or cellular phone will not work with VoIP. Instead, you must obtain a USB or analog headset with an integrated microphone and connect it to your computer.

 

Web Conference: Live Virtual Classes use WebEx Training Center to facilitate on-line interaction between the instructor and students. To ensure your system meets the requirements for WebEx, we recommend joining a test meeting by following these steps:

07.00 AM – 01:00 PM Eastern Standard Time Other Times
  1. Go to https://oracleuniversity.webex.com/
  2. Click on the Welcome tab, enter the Meeting number as 596743041 and click "Join".
  3. Enter your name and email address and click ‘Join Now’.
You may need to install an ActiveX control to join the test conference. The installation process may take a few minutes. When complete, you will be joined into a test WebEx meeting.
  1. Go to https://oracleuniversity.webex.com/
  2. Click on the Welcome tab, enter the Meeting number as 596842548 and click "Join".
  3. Enter your name and email address and click ‘Join Now’.
You may need to install an ActiveX control to join the test conference. The installation process may take a few minutes. When complete, you will be joined into a test WebEx meeting.

Instructions to Join the First Day of Class

To log in to your web and audio conferences on the first day of class, follow the directions below. Please join class 30 minutes in advance on the first day to allow time to troubleshoot any issues.

To Join the Web Conference

  1. Click the WebEx session link in your pre-class email notification.

    Your pre-class email notification is sent approximately 6 days in advance of class.(show me). If you didn't receive it, please check with whomever enrolled you in the class, as they may have received it instead. If you need further help locating your notification, please contact us.

    Access the Oracle University WebEx Portal.

  2. Enter your name and email address where indicated and click Join Now. (show me)

    Depending upon whether you have used WebEx before, you may need to install an ActiveX control to join the conference. Click on the yellow bar and choose "Install ActiveX Control" (show me). You may be asked if you want to run or install the application. Cick "Run" or "Install" as appropriate to continue.

    You will be brought to a Session In Progress window while WebEx initializes. (show me). Do not close this window. This initialization process may take a few minutes to complete. When complete, you will have joined your class. (show me).

 

To Join the Audio Conference

If you are uncertain how the audio for your class is supported, click here.

If the audio for your class is supported via teleconference (e.g. standard telephone):

Click here to locate the phone number. The passcode is contained within your pre - classnotification. (show me)

If the audio for your class is supported via VoIP

If the audio for your class is supported via VoIP, ensure your USB or Analog headset is plugged into your computer, and follow these additional steps:

  1. A volume pop-up box will appear upon logging into WebEx.
  2. Select the desired speaker and microphone volume levels, and then close the box.
  3. From the top menu in WebEx, select Audio> Integrated VoIP > Leave Conference
  4. Re-select Audio and then choose Audio Setup Wizard
    This will launch the WebEx Audio Setup Wizard.
  5. Follow the directions indicated in the Wizard and click Next (show me)
    You will be asked to record some sound and play it back. (show me)
    You should be able to hear audio on your headset.
    Adjust the volume as needed.
  6. Select Audio from the menu and choose Integrated VoIP > Join Conference
    Close the volume pop-up box if it appears again.

You are now ready to participate using VoIP.

To speak while using VoIP, highlight your name in the participant window and click Ask for Mic. (show me) When the host passes the microphone to you, you will have the ability to speak using VoIP. You will also be able to mute and unmute yourself as necessary.

 

Troubleshooting Guide

Why am I receiving the error message "Exceeds order quantity" when trying to download my course materials?

This error appears if you have already activated your account. To verify, follow the steps below:

  1. Login to your Oracle.com profile
  2. Navigate to http://ilearning.oracle.com
  3. Click on the "Home" tab
  4. Under the "My Learning" section you should see the course listed.

If you are unable to find the course listed, the please contact the LVC Producer Team

Why am I being asked for a site ID when navigating to http://ilearning.oracle.com?

The ilearning website uses your Oracle University Knowledge Center (OUKC) account cookie to log you in. If you have logged in to OUKC and are still experiencing this issue, please try the following steps:

  1. Navigate to http://education.oracle.com
  2. Click on the Knowledge Center link on the left navigation bar
  3. Login to your account under the Member Login Section
  4. Click on the Account link on the top navigation bar to access your profile
  5. Under "My Community Memberships", please check "Oracle University Knowledge Center"

Now try logging into http://ilearning.oracle.com

I am trying to connect to a WebEx Test meeting and receiving an error message: "ActiveX controlled are not enabled". Why?

Active X controls are not enabled in your browser. To resolve this issue:

  • In your Internet Explorer browser window:
    1. Go to the "Tools and then Internet Options"
    2. Click on the "Security" tab, select the appropriate "Web Zone" from the list
    3. Click on the "Custom Level" button
    4. Under the "ActiveX controls and plug-ins" branch of the tree control

Select either the "Enable" or "Prompt" options for "Signed ActiveX controls", "ActiveX controls that are marked as safe", "Run ActiveX controls and plug-ins", and "ActiveX controls marked as safe for scripting."

Now try to connect to the WebEx test meeting.

I am trying to connect to the WebEx session, but my browser freezes at the "Return to Session" screen.

The WebEx client is not properly installed on your system. To resolve the issue:

If you are using a Windows 2000/XP operating system:

  1. Navigate to Start > Settings > Control Panel > Add/Remove Programs
  2. Select WebEx
  3. Click Change/Remove
  4. Check the option for Meeting Manager and uninstall
  5. Restart your computer

If you are using a Windows Vista operating system:

  1. Navigate to Start > Control Panel > Programs and Features
  2. Select WebEx
  3. Click Uninstall/Change
  4. Check the option for Meeting Manager and uninstall
  5. Restart your computer

Now try to reconnect to your WebEx Session. It will prompt you to install the WebEx client again, follow the instructions that appear on your screen.

What affects the performance of my WebEx training sessions?

Some of the factors that affect performance include:

  • The speed of your computer's Internet connection
  • Performance of your firewall and proxy servers

Although you may have a high-speed connection to the Internet, there may be congestion or packet loss on the Internet. You usually can't do much about it other than to inform your network administrator or Internet service provider. Congestion is often transient and resolves itself over time. You should, however, report serious or persistent problems to your network administrator.

I am unable to view graphics in my WebEx session. Some of the text is missing in the slides and garbled characters are appearing. How do I fix this?

This happens when you do not have an updated version of Flash installed on your computer. To resolve the issue:

  • In your WebEx session, follow the steps below:
  • Click on Help
  • Click on Verify Rich Media Player
  • Run a check on any one of them you will be able to view a WebEx UCF file
  • Now check if you are able to view the text
  • If not then close the current session, and join the session again

How can I test the network performance of WebEx on my computer?

Use a route tracing utility, such as Trace Route, to determine where problems exist between your computer and the WebEx server. The utility sends data from your computer and measures the time it takes to for the data to reach the WebEx server. Ideally, data should take between 1-60 ms to reach the server. If it takes between 60-100 ms, your connection is slow. Speeds longer than 100 ms are unacceptably slow. If you continue to experience poor performance, contact your network administrator.

To run Trace Route on Windows, open a command prompt and then enter tracert oracleuniversity.webex.com. Make sure that you place a space after "tracert".

How to I uninstall the WebEx software?

If you are using a Windows 2000/XP operating system:

  • Navigate to Start > Settings > Control Panel > Add/Remove Programs
  • Select WebEx
  • Click Change/Remove
  • Check the option for Meeting Manager and uninstall
  • Restart your computer

If you are using a Windows Vista operating system:

  • Navigate to Start > Control Panels > Programs and Features
  • Select WebEx
  • Click Uninstall/Change
  • Check the option for Meeting Manager and uninstall.
  • Restart your computer.

I am an Oracle Employee, do I still need to access Array SSL VPN?

If you are an Oracle Employee working from an Oracle office or using the traditional Cisco VPN, you are not required to connect to using Array SSL VPN

I am trying to download and install the OUVPN client, but it fails to load. Why?

Possible reasons include:

  • You do not have Administrative privileges on your computer. Administrator privileges are required to install the Array SSL VPN Client and to establish a connection to the gateway.
  • You are using an unsupported browser. Only Microsoft Internet Explorer is compatible with the VPN Client.
  • Your browser does not permit ActiveX controls to be downloaded. Array SSL VPN uses an ActiveX control signed using a digital certificate issued by Verisign. You need to enable your browser to download signed ActiveX controls. To resolve this issue:
  • In your Internet Explorer browser window:
  • Go to the "Tools and then Internet Options"
  • Click on the "Security" tab, select the appropriate "Web Zone" from the list
  • Click on the "Custom Level" button
  • Under the "ActiveX controls and plug-ins" branch of the tree control

Select either the "Enable" or "Prompt" options for "Signed ActiveX controls", "ActiveX controls that are marked as safe", "Run ActiveX controls and plug-ins", and "ActiveX controls marked as safe for scripting."

My network adapter is failing to install. Why?

You do not have permission to install Network Cards on your computer. Depending on your hardware configuration, you may not have permission to install network cards even if you are a local Administrator.

  • Open the Control Panel and double click on the "System" icon
  • Select the "Hardware" tab and click on the "Device Manager" button
  • If you do not see a "Network Adapters" entry in the tree control, you cannot install network cards on your computer

Make sure that you are part of the Administrators group on your machine

My VPN Client fails to connect to the gateway. Why?

This may result from a network or configuration problem. If you see this error but are still able to connect to other websites on the Internet, please contact your network administrator.

I am connected to the Array SSL VPN but still cannot access the remote labs. Why?

You cannot connect to more than one VPN at a time. You must disconnect from your corporate VPN before connecting to OU VPN.

When using a Microsoft Vista Operating System, I am unable to install the VPN cab files while connecting to the Oracle Network. I get the error "You do not have sufficient privileges or admin rights to install the software". Why?

Vista has User Access Control which needs to be turned OFF in order to install the software, even if you are an Administrator on your system.

To resolve the issue, follow the steps below:

Method 1:

  1. Start > Control Panel.
  2. Under User Account and Family settings click on the "Add or remove user account".
  3. Click on the user account you have logged in to.
  4. Under the user account click on the "Go to the main User Account page" link.
  5. Under "Make changes to your user account" click on the "Change security settings" link.
  6. In the "Turn on User Account Control (UAC) to make your computer more secure" click to unselect the "Use User Account Control (UAC) to help protect your computer". Click on the Ok button.
  7. You will be prompted to reboot your computer. Do so when ready.

Method 2:

  1. Launch MSCONFIG by from the Run menu.
  2. Click on the Tools tab. Scroll down till you find "Disable UAC". Click on that line.
  3. Press the Launch button.
  4. A CMD window will open. When the command is done, you can close the window.
  5. Close MSCONFIG. You need to reboot the computer for changes to apply.

Now try to connect to OUVPN

How do I uninstall the Array Network from my computer?

If you are using a Windows 2000/XP operating system:

  1. Navigate to Start > Settings > Control Panels Add/Remove Programs
  2. Select Array Networks OU VPN Client
  3. Click Change/Remove
  4. Close Add/Remove Program
  5. Restart your computer

If you are using a Windows Vista operating system:

  1. Navigate to Start > Control Panels > Programs and Features
  2. Select Array Networks OU VPN Client
  3. Click Uninstall/Change

Restart your computer

While doing a test connection using the Citrix Metaframe Presentation client, I receive an error message "Cannot Connect to Citrix MetaFrame Server, proxy detection failure. Improper auto-configuration URL". How do I resolve this?

This comes up due to conflict between the student computer proxy setting and our VPN connection. To resolve this issue:

  1. Check if you are connected to Array VPN

Disconnect from Array VPN. Then retry to the "Test Connection"

While trying to install Citrix Metaframe Presentation Client, I receive an error message "Error: Cannot Connect to the Citrix Server". How do I resolve this?

This is usually an indication that the system does not meet the minimum technical requirements and/or your network has a firewall or proxy server settings that conflicts with the ability to connect to the CTE Environment. Administrator or "Power User" privileges are required to install the client and to establish a connection to the gateway.

While trying to install Citrix Metaframe Presentation Client, I receive an error message "No response when clicking on a prompt window". How do I resolve this?

Frequently, multiple prompt windows may overlay each other, all of which are awaiting the user's response. The active window may be hidden underneath other prompt windows, so if you click on a prompt window and don't get a response, move the window to the side and see what other prompt windows lay underneath that may need to be acknowledged first.

While launching the remote lab, I receive an error message "Error: ICA file not found". How do I resolve this?

Users may receive the ICA File Not Found error when launching published applications through NFuse. The following scenarios are known to produce the ICA File Not Found error:

1. Web pages are served with HTTPS and client cannot save encrypted pages to disk. When a user clicks an application icon, the launch.ica file is downloaded from the web server and then executed by the local ICA client. If the NFuse web server is using SSL (https://...) and your browser is configured not to save encrypted pages to disk, the launch.ica file cannot be written to disk and the ICA client has no file to open.
To resolve this issue, at the client machine:

> In Internet Explorer select go Tools > Internet Options
> Select the Advanced tab
> Beneath the Security section of options, uncheck the option called Do not save encrypted pages to disk

2. Excessive internet cache
On Windows computers with large hard drives, the Temporary Internet Files folder used by Internet Explorer can become excessively large, causing too much of a delay in the time required to save the launch.ica file and then retrieve it for use by the ICA client. To resolve this issue, clear the browser cache:

• In Internet Explorer select go Tools > Internet Options
> Select the General tab
> In the Temporary Internet files section of options, click the Delete Files button.
> You may also want to click the Settings button to decrease the amount of disk space to use for the Internet cache.

How do I uninstall the Citrix Metaframe Presentation Client?

If you are using a Windows 2000/XP operating system:

  1. Navigate to Start > Settings > Control Panel > Add/Remove Programs
  2. Select Metaframe Presentation Server Client for 32 bit Windows
  3. Click Change/Remove
  4. Close Add/Remove Program
  5. Restart your computer.

If you are using a Windows Vista operating system:

  1. Navigate to Start > Control Panels > Programs and Features
  2. Select Metaframe Presentation Server Client for 32 bit Windows
  3. Click Uninstall/Change

Restart your computer

I am unable to launch E-business applications. When I try to connect to the 11i application using Internet Explorer, I receive an error message "File missing, do you want to send the information to Microsoft" and the browser crashes. Help!

This may happen due to the JVM.dll file not properly installed on the machine. To resolve the issue:

If you are using a Windows 2000/XP operating system:

  1. Navigate to Start > Settings > Control Panel > Add/Remove Programs
  2. Select Jinitiator
  3. Click Change/Remove
  4. Restart your computer.

If you are using a Windows Vista operating system:

  1. Navigate to Start > Control Panels > Programs and Features
  2. Select Jinitiator
  3. Click Uninstall/Change
  4. Restart your computer
  5. Then, download the jvm.dll file from here
  6. Go to C:\Program files\Oracle\ \bin\hotspot and paste the jvm.dll downloaded above

Now restart the browser and try to access the application. Re-launch the lab instance and let Jinitiator install automatically.

Testimonials

"Course practice sessions made this a very effective method of learning. The LVC was outstanding. I loved not having to travel, yet felt like I was in the room with everybody else!"

~LVC Student

"This was my first LVC experience and I was skeptical before taking it. I do admit that I am highly impressed by it. It allows for great collaboration and will allow people who are usually shy to ask questions not to be anymore (not that I am one of them!)."

~LVC Student