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There are three categories of requirements to attend an LVC: system, audio and web requirements. To view the requirements and test your system, follow the links below.
It is each student's responsibility to meet basic requirements before registering for attending a Live Virtual Class.
See the basic requirements in the LVC Self-Help page.
Use one of our Setup Wizards to ensure your system is ready for your upcoming class or to confirm your system meets the minimum technical requirements.
If you're a registered student, you can test your computer to ensure you meet the minimum technical requirements. You can also download your eKit and configure your remote lab environment for your Live Virtual Class.
Get Started
If you have not registered, you can still test your computer to ensure you meet the minimum technical requirements to attend a Live Virtual Class.
Test NowDepending upon the hours of your class, audio for Live Virtual Classes is supported using either standard tele-conferencing or voice-over-IP (VoIP).
If Your Class Starts Between... | Then The Audio Solution For Your Class Is... | Requirements |
7am - 1 pm U.S. Eastern Standard Time* | Standard Teleconference (telephone required; speakerphone or headset recommended. Please avoid use of a cell phone if possible). | Click here for details |
Any other time | Voice-over-IP (headset and mic required) | Click here for details |
* Click here to convert your local timezone to US Eastern Standard time, if needed.
Live Virtual Classes use WebEx Training Center to facilitate online interaction between the instructor and students. To ensure your system meets the requirements for WebEx, we recommend joining a test meeting by following these steps:
Your test is now complete! You may exit the application by closing the window.
To log in to your web and audio conferences on the first day of class, follow the directions below. Please join class 30 minutes in advance on the first day to allow time to troubleshoot any issues.
Click the WebEx session link in your pre-class email notification.
Your pre-class email notification is sent approximately 6 days in advance of class.(show me). If you didn't receive it, please check with whomever enrolled you in the class, as they may have received it instead. If you need further help locating your notification, please contact us.
Access the Oracle University WebEx Portal.
Enter your name and email address where indicated and click Join Now. (show me)
Depending upon whether you have used WebEx before, you may need to install an ActiveX control to join the conference. Click on the yellow bar and choose "Install ActiveX Control" (show me). You may be asked if you want to run or install the application. Cick "Run" or "Install" as appropriate to continue.
You will be brought to a Session In Progress window while WebEx initializes. (show me). Do not close this window. This initialization process may take a few minutes to complete. When complete, you will have joined your class. (show me).
If you are uncertain how the audio for your class is supported, click here.
If the audio for your class is supported via teleconference (e.g. standard telephone):
Click here to locate the phone number. The passcode is contained within your pre - classnotification. (show me)
If the audio for your class is supported via VoIP
If the audio for your class is supported via VoIP, ensure your USB or Analog headset is plugged into your computer, and follow these additional steps:
You are now ready to participate using VoIP.
To speak while using VoIP, highlight your name in the participant window and click Ask for Mic. (show me) When the host passes the microphone to you, you will have the ability to speak using VoIP. You will also be able to mute and unmute yourself as necessary.
This error appears if you have already activated your account. To verify, follow the steps below:4>
If you are unable to find the course listed, the please contact the Oracle Technical Solutions Consultant Team
The ilearning website uses your Oracle University Knowledge Center (OUKC) account cookie to log you in. If you have logged in to OUKC and are still experiencing this issue, please try the following steps:
Now try logging into http://ilearning.oracle.com
Active X controls are not enabled in your browser. To resolve this issue:
Select either the "Enable" or "Prompt" options for "Signed ActiveX controls", "ActiveX controls that are marked as safe", "Run ActiveX controls and plug-ins", and "ActiveX controls marked as safe for scripting."
Now try to connect to the WebEx test meeting.
The WebEx client is not properly installed on your system. To resolve the issue:
If you are using a Windows 2000/XP operating system:
If you are using a Windows Vista operating system:
Now try to reconnect to your WebEx Session. It will prompt you to install the WebEx client again, follow the instructions that appear on your screen.
Some of the factors that affect performance include:
Although you may have a high-speed connection to the Internet, there may be congestion or packet loss on the Internet. You usually can't do much about it other than to inform your network administrator or Internet service provider. Congestion is often transient and resolves itself over time. You should, however, report serious or persistent problems to your network administrator.
This happens when you do not have an updated version of Flash installed on your computer. To resolve the issue:
Use a route tracing utility, such as Trace Route, to determine where problems exist between your computer and the WebEx server. The utility sends data from your computer and measures the time it takes to for the data to reach the WebEx server. Ideally, data should take between 1-60 ms to reach the server. If it takes between 60-100 ms, your connection is slow. Speeds longer than 100 ms are unacceptably slow. If you continue to experience poor performance, contact your network administrator.
To run Trace Route on Windows, open a command prompt and then enter tracert oracleuniversity.webex.com. Make sure that you place a space after "tracert".
If you are using a Windows 2000/XP operating system:
If you are using a Windows Vista operating system:
If you are an Oracle Employee working from an Oracle office or using the traditional Cisco VPN, you are not required to connect to using Array SSL VPN
Possible reasons include:
Select either the "Enable" or "Prompt" options for "Signed ActiveX controls", "ActiveX controls that are marked as safe", "Run ActiveX controls and plug-ins", and "ActiveX controls marked as safe for scripting."
You do not have permission to install Network Cards on your computer. Depending on your hardware configuration, you may not have permission to install network cards even if you are a local Administrator.
Make sure that you are part of the Administrators group on your machine
This may result from a network or configuration problem. If you see this error but are still able to connect to other websites on the Internet, please contact your network administrator.
You cannot connect to more than one VPN at a time. You must disconnect from your corporate VPN before connecting to OU VPN.
Vista has User Access Control which needs to be turned OFF in order to install the software, even if you are an Administrator on your system.
To resolve the issue, follow the steps below:
Method 1:
Method 2:
Now try to connect to OUVPN
If you are using a Windows 2000/XP operating system:
If you are using a Windows Vista operating system:
Restart your computer
This comes up due to conflict between the student computer proxy setting and our VPN connection. To resolve this issue:
Disconnect from Array VPN. Then retry to the "Test Connection"
This is usually an indication that the system does not meet the minimum technical requirements and/or your network has a firewall or proxy server settings that conflicts with the ability to connect to the CTE Environment. Administrator or "Power User" privileges are required to install the client and to establish a connection to the gateway.
Frequently, multiple prompt windows may overlay each other, all of which are awaiting the user's response. The active window may be hidden underneath other prompt windows, so if you click on a prompt window and don't get a response, move the window to the side and see what other prompt windows lay underneath that may need to be acknowledged first.
Users may receive the ICA File Not Found error when launching published applications through NFuse. The following scenarios are known to produce the ICA File Not Found error:
1. Web pages are served with HTTPS and client cannot save encrypted pages to disk. When a user clicks an application icon, the launch.ica file is downloaded from the web server and then executed by the local ICA client. If the NFuse web server is using SSL (https://...) and your browser is configured not to save encrypted pages to disk, the launch.ica file cannot be written to disk and the ICA client has no file to open.
To resolve this issue, at the client machine:
> In Internet Explorer select go Tools > Internet Options
> Select the Advanced tab
> Beneath the Security section of options, uncheck the option called Do not save encrypted pages to disk
2. Excessive internet cache
On Windows computers with large hard drives, the Temporary Internet Files folder used by Internet Explorer can become excessively large, causing too much of a delay in the time required to save the launch.ica file and then retrieve it for use by the ICA client. To resolve this issue, clear the browser cache:
• In Internet Explorer select go Tools > Internet Options
> Select the General tab
> In the Temporary Internet files section of options, click the Delete Files button.
> You may also want to click the Settings button to decrease the amount of disk space to use for the Internet cache.
If you are using a Windows 2000/XP operating system:
If you are using a Windows Vista operating system:
Restart your computer
This may happen due to the JVM.dll file not properly installed on the machine. To resolve the issue:
If you are using a Windows 2000/XP operating system:
If you are using a Windows Vista operating system:
Now restart the browser and try to access the application. Re-launch the lab instance and let Jinitiator install automatically.
Contact a Oracle Technical Solutions Consultant
Resources
"Course practice sessions made this a very effective method of learning. The LVC was outstanding. I loved not having to travel, yet felt like I was in the room with everybody else!"
~LVC Student
"This was my first LVC experience and I was skeptical before taking it. I do admit that I am highly impressed by it. It allows for great collaboration and will allow people who are usually shy to ask questions not to be anymore (not that I am one of them!)."
~LVC Student