Why am I receiving the error message “Exceeds order quantity” when trying to download my course materials?

This error appears if you have already activated your account. To verify, follow the steps below:

• Login to your Oracle.com profile
• Navigate to http://ilearning.oracle.com
• Click on the “Home” tab
• Under the “My Learning” section you should see the course listed.

If you are unable to find the course listed, the please contact the LVC Producer Team

Why am I being asked for a site ID when navigating to http://ilearning.oracle.com?

The ilearning website uses your Oracle University Knowledge Center (OUKC) account cookie to log you in. If you have logged in to OUKC and are still experiencing this issue, please try the following steps:

• Navigate to http://education.oracle.com
• Click on the Knowledge Center link on the left navigation bar
• Login to your account under the Member Login Section
• Click on the Account link on the top navigation bar to access your profile
• Under “My Community Memberships”, please check “Oracle University Knowledge Center”

Now try logging into http://ilearning.oracle.com

I am trying to connect to a WebEx Test meeting and receiving an error message: “ActiveX controlled are not enabled”. Why?

Active X controls are not enabled in your browser. To resolve this issue:

• In your Internet Explorer browser window:
• Go to the "Tools and then Internet Options"
• Click on the "Security" tab, select the appropriate "Web Zone" from the list
• Click on the "Custom Level" button
• Under the "ActiveX controls and plug-ins" branch of the tree control

Select either the "Enable" or "Prompt" options for "Signed ActiveX controls", "ActiveX controls that are marked as safe", "Run ActiveX controls and plug-ins", and "ActiveX controls marked as safe for scripting."

Now try to connect to the WebEx test meeting.

I am trying to connect to the WebEx session, but my browser freezes at the “Return to Session” screen.

The WebEx client is not properly installed on your system. To resolve the issue:

If you are using a Windows 2000/XP operating system:

• Navigate to Start -> Settings -> Control Panel -> Add/Remove Programs
• Select WebEx
• Click Change/Remove
• Check the option for Meeting Manager and uninstall
• Restart your computer

If you are using a Windows Vista operating system:

• Navigate to Start -> Control Panel -> Programs and Features
• Select WebEx
• Click Uninstall/Change
• Check the option for Meeting Manager and uninstall
• Restart your computer

Now try to reconnect to your WebEx Session. It will prompt you to install the WebEx client again, follow the instructions that appear on your screen.

What affects the performance of my WebEx training sessions?

Some of the factors that affect performance include:

• The speed of your computer's Internet connection
• Performance of your firewall and proxy servers

Although you may have a high-speed connection to the Internet, there may be congestion or packet loss on the Internet. You usually can't do much about it other than to inform your network administrator or Internet service provider. Congestion is often transient and resolves itself over time. You should, however, report serious or persistent problems to your network administrator.

I am unable to view graphics in my WebEx session. Some of the text is missing in the slides and garbled characters are appearing. How do I fix this?

This happens when you do not have an updated version of Flash installed on your computer. To resolve the issue:

• In your WebEx session, follow the steps below:
• Click on Help
• Click on Verify Rich Media Player
• Run a check on any one of them you will be able to view a WebEx UCF file
• Now check if you are able to view the text
• If not then close the current session, and join the session again

How can I test the network performance of WebEx on my computer?

Use a route tracing utility, such as Trace Route, to determine where problems exist between your computer and the WebEx server. The utility sends data from your computer and measures the time it takes to for the data to reach the WebEx server. Ideally, data should take between 1-60 ms to reach the server. If it takes between 60-100 ms, your connection is slow. Speeds longer than 100 ms are unacceptably slow. If you continue to experience poor performance, contact your network administrator.

To run Trace Route on Windows, open a command prompt and then enter tracert oracleuniversity.webex.com. Make sure that you place a space after "tracert".

How to I uninstall the WebEx software?

If you are using a Windows 2000/XP operating system:

• Navigate to Start -> Settings -> Control Panel -> Add/Remove Programs
• Select WebEx
• Click Change/Remove
• Check the option for Meeting Manager and uninstall
• Restart your computer

If you are using a Windows Vista operating system:

• Navigate to Start -> Control Panels -> Programs and Features
• Select WebEx
• Click Uninstall/Change
• Check the option for Meeting Manager and uninstall.
• Restart your computer.

I am an Oracle Employee, do I still need to access Array SSL VPN?

If you are an Oracle Employee working from an Oracle office or using the traditional Cisco VPN, you are not required to connect to using Array SSL VPN

I am trying to download and install the OUVPN client, but it fails to load. Why?

Possible reasons include:

• You do not have Administrative privileges on your computer. Administrator privileges are required to install the Array SSL VPN Client and to establish a connection to the gateway.
• You are using an unsupported browser. Only Microsoft Internet Explorer is compatible with the VPN Client.
• Your browser does not permit ActiveX controls to be downloaded. Array SSL VPN uses an ActiveX control signed using a digital certificate issued by Verisign. You need to enable your browser to download signed ActiveX controls. To resolve this issue:
• In your Internet Explorer browser window:
• Go to the "Tools and then Internet Options"
• Click on the "Security" tab, select the appropriate "Web Zone" from the list
• Click on the "Custom Level" button
• Under the "ActiveX controls and plug-ins" branch of the tree control

Select either the "Enable" or "Prompt" options for "Signed ActiveX controls", "ActiveX controls that are marked as safe", "Run ActiveX controls and plug-ins", and "ActiveX controls marked as safe for scripting."

My network adapter is failing to install. Why?

You do not have permission to install Network Cards on your computer. Depending on your hardware configuration, you may not have permission to install network cards even if you are a local Administrator.

• Open the Control Panel and double click on the "System" icon
• Select the "Hardware" tab and click on the "Device Manager" button
• If you do not see a "Network Adapters" entry in the tree control, you cannot install network cards on your computer

Make sure that you are part of the Administrators group on your machine

My VPN Client fails to connect to the gateway. Why?

This may result from a network or configuration problem. If you see this error but are still able to connect to other websites on the Internet, please contact your network administrator.

I am connected to the Array SSL VPN but still cannot access the remote labs. Why?

You cannot connect to more than one VPN at a time. You must disconnect from your corporate VPN before connecting to OU VPN.

When using a Microsoft Vista Operating System, I am unable to install the VPN cab files while connecting to the Oracle Network. I get the error “You do not have sufficient privileges or admin rights to install the software”. Why?

Vista has User Access Control which needs to be turned OFF in order to install the software, even if you are an Administrator on your system.

To resolve the issue, follow the steps below:

Method 1:

• Start -> Control Panel.
• Under User Account and Family settings click on the "Add or remove user account".
• Click on the user account you have logged in to.
• Under the user account click on the "Go to the main User Account page" link.
• Under "Make changes to your user account" click on the "Change security settings" link.
• In the "Turn on User Account Control (UAC) to make your computer more secure" click to unselect the "Use User Account Control (UAC) to help protect your computer". Click on the Ok button.
• You will be prompted to reboot your computer. Do so when ready.

Method 2:

• Launch MSCONFIG by from the Run menu.
• Click on the Tools tab. Scroll down till you find "Disable UAC”. Click on that line.
• Press the Launch button.
• A CMD window will open. When the command is done, you can close the window.
• Close MSCONFIG. You need to reboot the computer for changes to apply.

Now try to connect to OUVPN

How do I uninstall the Array Network from my computer?

If you are using a Windows 2000/XP operating system:

• Navigate to Start -> Settings -> Control Panels Add/Remove Programs
• Select Array Networks OU VPN Client
• Click Change/Remove
• Close Add/Remove Program
• Restart your computer

If you are using a Windows Vista operating system:

• Navigate to Start -> Control Panels -> Programs and Features
• Select Array Networks OU VPN Client
• Click Uninstall/Change

Restart your computer

While doing a test connection using the Citrix Metaframe Presentation client, I receive an error message "Cannot Connect to Citrix MetaFrame Server, proxy detection failure. Improper auto-configuration URL". How do I resolve this?

This comes up due to conflict between the student computer proxy setting and our VPN connection. To resolve this issue:

• Check if you are connected to Array VPN

Disconnect from Array VPN. Then retry to the “Test Connection”

While trying to install Citrix Metaframe Presentation Client, I receive an error message “Error: Cannot Connect to the Citrix Server”. How do I resolve this?

This is usually an indication that the system does not meet the minimum technical requirements and/or your network has a firewall or proxy server settings that conflicts with the ability to connect to the CTE Environment. Administrator or “Power User” privileges are required to install the client and to establish a connection to the gateway.

While trying to install Citrix Metaframe Presentation Client, I receive an error message “No response when clicking on a prompt window“. How do I resolve this?

Frequently, multiple prompt windows may overlay each other, all of which are awaiting the user’s response. The active window may be hidden underneath other prompt windows, so if you click on a prompt window and don’t get a response, move the window to the side and see what other prompt windows lay underneath that may need to be acknowledged first.

While launching the remote lab, I receive an error message “Error: ICA file not found”. How do I resolve this?

Users may receive the ICA File Not Found error when launching published applications through NFuse. The following scenarios are known to produce the ICA File Not Found error:

1. Web pages are served with HTTPS and client cannot save encrypted pages to disk. When a user clicks an application icon, the launch.ica file is downloaded from the web server and then executed by the local ICA client. If the NFuse web server is using SSL (https://...) and your browser is configured not to save encrypted pages to disk, the launch.ica file cannot be written to disk and the ICA client has no file to open.
To resolve this issue, at the client machine:

• In Internet Explorer select go Tools > Internet Options
• Select the Advanced tab
• Beneath the Security section of options, uncheck the option called Do not save encrypted pages to disk

2. Excessive internet cache
On Windows computers with large hard drives, the Temporary Internet Files folder used by Internet Explorer can become excessively large, causing too much of a delay in the time required to save the launch.ica file and then retrieve it for use by the ICA client. To resolve this issue, clear the browser cache:

• In Internet Explorer select go Tools > Internet Options
• Select the General tab
• In the Temporary Internet files section of options, click the Delete Files button.
• You may also want to click the Settings button to decrease the amount of disk space to use for the Internet cache.

How do I uninstall the Citrix Metaframe Presentation Client?

If you are using a Windows 2000/XP operating system:

• Navigate to Start -> Settings -> Control Panel -> Add/Remove Programs
• Select Metaframe Presentation Server Client for 32 bit Windows
• Click Change/Remove
• Close Add/Remove Program
• Restart your computer.

If you are using a Windows Vista operating system:

• Navigate to Start -> Control Panels -> Programs and Features
• Select Metaframe Presentation Server Client for 32 bit Windows
• Click Uninstall/Change

Restart your computer

I am unable to launch E-business applications. When I try to connect to the 11i application using Internet Explorer, I receive an error message "File missing, do you want to send the information to Microsoft" and the browser crashes. Help!

This may happen due to the JVM.dll file not properly installed on the machine. To resolve the issue:

If you are using a Windows 2000/XP operating system:

• Navigate to Start -> Settings -> Control Panel -> Add/Remove Programs
• Select Jinitiator
• Click Change/Remove
• Restart your computer.

If you are using a Windows Vista operating system:

• Navigate to Start -> Control Panels -> Programs and Features
• Select Jinitiator
• Click Uninstall/Change
• Restart your computer
• Then, download the jvm.dll file from here
• Go to C:\Program files\Oracle\\bin\hotspot and paste the jvm.dll downloaded above

Now restart the browser and try to access the application. Re-launch the lab instance and let Jinitiator install automatically.