Vendor Transition FAQ
March 2011
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Free Practice Questions
I have registered for an exam, but I have not received a voucher for the Free Practice Questions.
This may be for one of two reasons. First, the offer is only available to those candidates who register for one of the exams referenced in the table here between the dates of May 16, 2011 and October 1, 2011. Second, Pearson VUE processes vouchers for the free practice questions once a week. Please allow five business days to receive the voucher. If you have not received the voucher within five business days of registering for your exam, please contact Pearson VUE.
Can I only access the practice questions once during my 30-day access?
You will be able to access the free practice questions up to 3 times during your 30-day access. If you need further access to the questions, or if you would like to have access to additional practice questions, you can purchase the full ePractice exam from Oracle University.
Do I have to take the exam by October 1, 2011 to get access to the free practice questions?
No. You must register for your exam by October 1, 2011 to get access to the free practice questions. You do not have to take the exam by that date. However, access to the free practice questions will expire on November 8, 2011. We encourage you to schedule your exam as close as possible to the time you have access to the questions to maximize your benefit from the practice questions.
I have purchased my exam voucher from Oracle University, but I have not yet received my voucher for the free practice questions.
You will only receive access to the free practice questions once you have actually registered for one of the relevant exams at pearsonvue.com/oracle. If you have purchased your voucher from Oracle, you will now need to go to pearsonvue.com/oracle, create a web account (if you do not already have one), and register for your exam, choosing a location, date and time. You will enter your voucher as payment for the exam.
I already have a Prometric voucher. How will I receive access to the free practice questions?
You will only receive access to the free practice questions once you have actually registered for one of the relevant exams at pearsonvue.com/oracle. If you have purchased your voucher from Oracle (or have a legacy voucher purchased from Sun), you will now need to go to pearsonvue.com/oracle, create a web account (if you do not already have one), and register for your exam, choosing a location, date and time. You will enter your voucher as payment for the exam. Once you have used your voucher to register for an eligible exam you will be provided access to the Practice question set by Pearson VUE as described above.
Transition
Why is Oracle moving these exams to Pearson VUE?
Moving the Java, Oracle Solaris, MySQL, and NetBeans exams to Pearson VUE test delivery worldwide will advance test accessibility through the deployment of advanced registration and delivery technologies, facilitate the rapid localization of exams around the world, and allow for increased certification scalability and coverage. This move will also improve exam security worldwide.
Additionally, it will provide testing on a single platform and help to streamline our processes which will mean faster service for our customers.
When will this change happen?
Candidates may register for an exam online with Prometric through May 23, 2011. Walk-in registrations will be permitted through May 31, 2011. After this date, candidates may continue to test with Prometric until May 31, 2011. After that time, all exams will be delivered only through (1) Pearson VUE Authorized Test Centers, (2) through Oracle Test Centers, or (3) online at pearsonvue.com/oracle.
Why did Oracle choose Pearson VUE?
Pearson VUE was selected for several reasons, including:
- global reach
- unified registration and delivery platforms
- ability to scale to new countries with new requirements
- ability to meet forecasted demands
- ability to deliver on additional investments to secure Oracle test delivery technology
Shifting to Pearson VUE advances our test delivery through the deployment of advanced technologies, facilitates the rapid localization of exams around the world, and allows for increased certification scalability and coverage. It also allows Oracle to offer all certification exams through a single vendor on a single platform, streamlining processes.
Who is Pearson VUE?
Pearson VUE (pearsonvue.com) provides computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centers in 165 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international media company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group.
What are the benefits of this move to candidates?
This decision is about enhancing the value of Oracle certifications. As Oracle's new test delivery provider for Java Oracle Solaris, MySQL, and NetBeans, Pearson VUE focuses on providing advances in testing and security technologies and greater test center access. In addition, Oracle is making significant investments in safeguarding and marketing its programs to protect the integrity of every Oracle certification and raise employers' awareness of its value.
Account Set-up
How do I access my CertView account?
You can begin using CertView in two easy steps.
- The first step is to create an Oracle Single Sign-On (SSO) if you do not already have one. You will have the option to do this from certview.oracle.com.
- The second step is to authorize your CertView account, using the following information from your Pearson VUE profile
- Full Name
- Email Address
- City
- Oracle Testing ID
View this video for step-by-step instructions on authorizing your CertView account. If you need assistance, you can contact suncert_ww@oracle.com
I have gained access to my account, but I don't see any exams that I took at Prometric in my exam history.
Oracle has only uploaded certification history (not exam history) from CertManager, except in cases where a candidate took a Part I exam at Prometric and still needs to complete Part II. In those cases, the exam history was uploaded so that the certification rules will be activated once the remaining exam(s) have been completed. Otherwise, you will only see your certification history in CertView. However, any exams that you take with Pearson VUE will show up in your exam history in CertView.
I authorized my account with the information from my Pearson VUE profile, but I still cannot see my Sun Certification history.
When you created your Pearson VUE web account, you may have missed entering your Prometric ID, or Pearson VUE may have been unable to match your new web account with one of the records that came over from CertManager. In either of those cases, you would have been issued a new Oracle Testing ID. If you have an Oracle Testing ID that is different from your Prometric ID, your records are not under the same profile. You will need to request for Pearson VUE to merge these two IDs. Go to pearsonvue.com/oracle/idmerge and submit the merge request. If you have authorized your CertView account using your Oracle Testing ID, you should request for this ID to be the 'Surviving ID.' If you need assistance with this, please contact suncert_ww@oracle.com.
How do I create my Pearson VUE web account?
New Pearson VUE user: have not taken any previous Oracle certification exams – including any previous Sun exams at Prometric – and have not yet created a profile at www.pearsonvue.com/oracle
- Go to www.pearsonvue.com/oracle
- Select ‘My Account’
- Click ‘create a new web account’
- Follow the instructions
Existing Pearson VUE user: have already taken exams at Person VUE with another test client (MySQL, Cisco, Microsoft, ect).
If you have taken exams at Pearson VUE under another test client, and you already have Pearson VUE web account set up, you can add Oracle to your account as a new test sponsor by logging into your account at pearsonvue.com/oracle, selecting Update Profile>Additional Information>and selecting Oracle from the dropdown menu.
You will be asked if you’ve tested with Oracle Certification Program before. If you have taken any additional
MySQL exams, or any Sun-branded or Oracle-branded Java, Solaris, NetBeans or OpenOffice.org at Prometric, Choose ’Yes’ and enter your Oracle Testing ID - previously referred to as your Prometric ID.
If you have NOT taken any other MySQL exams or any Sun-branded or Oracle-branded Java, Solaris, NetBeans or OpenOffice.org at Prometric, Choose ’No’ and you will be assigned an Oracle Testing ID by Pearson VUE.
Existing Pearson VUE user, existing Prometric User: have taken Oracle exam at Pearson VUE and Sun exam at Prometric, and need to get your records under a single ID.
- If your profile information in your account at certmanager.net/sun matches the profile information in your account at pearsonvue.com/oracle, your accounts should be auto-merged under the Oracle Testing ID when the final merge is made in mid-June. In this case, the only action required by you will be to confirm the data is showing in your CertView account.
- In late June/early July, certification data for exams taken at Prometric will be uploaded to certview.oracle.com. Once the announcement has been made at blogs.oracle.com/certification that this data is available in CertView, check your CertView account to ensure that your Java, Solaris (Cluster), Oracle Solaris, MySQL, NetBeans and OpenOffice.org certifications are showing up under your Oracle Testing ID account in CertView.
- If the records do not match, and your legacy certifications do not show up in your CertView record, contact Pearson VUE at pearsonvue.com/oracle/idmerge to request to merge your IDs.
- If you need to take a Part II exam at Pearson VUE before your records are available in CertView, please register for the exam under your Oracle Testing ID. Your certification will be granted in late June/early July, when the records are available in the Oracle Certification Database, CertView.
Existing Prometric user, new Pearson VUE user: have taken a Sun or MySQL exam at Prometric, but are a new Pearson VUE user, meaning you have NOT created a profile on pearsonvue.com/oracle, follow these steps to create your Pearson VUE web account and Oracle Testing ID:
- Go to www.pearsonvue.com/oracle
- Select ‘My Account’
- Click ‘create a new web account’
- Follow the instructions
- You should enter your profile information exactly as it is in your profile at certmanager.net/sun, even if the information is outdated or contains typos. You will have the opportunity to update your profile information after you have created your account. For now, it is crucial that the information match so that your account will be set up correctly under your existing ID.
- You will be asked if you’ve tested with Oracle Certification Program before
- Choose ’Yes’ and enter your Oracle Testing ID - previously referred to as your Prometric ID
What will happen to my records and with Prometric?
All records are the property of Oracle, and this information will remain with Oracle. Likewise, all new records created through Pearson VUE will be forwarded to Oracle for processing and storage.
What if the information in my profile at certmanager.net/sun is incorrect or outdated?
You should enter your information exactly as it is in your profile at certmanager.net/sun in order to get your Pearson VUE account set up. You will have the option to update the information after your Pearson VUE web account is set up.
How do I update my information in my Pearson VUE profile?
If you need to update your profile information after you have your Pearson VUE web account, you can do so by following the directions below.
- Go to www.pearsonvue.com/oracle
- Select ‘My Account’
- Sign-in
- Select ‘Update Profile’ on the left of the screen
- Update your information and ‘Save Profile’
I have already taken exams with Prometric. Do my exams remain valid? Can I finish my certification with Pearson VUE?
Yes, after you have created your web account at Pearson VUE, you should simply schedule your next exam. Because all previous and future results are the property of Oracle, this will not affect existing certifications or certification paths.
When can I expect to see my exam results reflected in Oracle's system?
Pearson VUE is required to submit exam results to Oracle within 72 hours of the exam, after which the results are processed into Oracle's system. During the transition period please be aware that there may temporarily be slight delays in the processing of exam data. If you have ongoing problems getting exam results or having them reflected in the Oracle database, you should contact Oracle Certification customer service at suncert_ww@oracle.com.
Does Pearson VUE have access to information about non-Oracle exams that I've taken with Prometric?
No. Pearson VUE only has access to data related to the exams it delivers.
I have created my web account at Pearson VUE, but I cannot see the exams that I took at Prometric.
Pearson VUE only has access to data related to the exams it has delivered. In your Pearson VUE profile, you will only see exams that you have taken at Pearson VUE.
What will happen to a candidate's exam records at Prometric?
Because all data pertaining to Oracle exams is the property of Oracle, Prometric will not keep any data about Oracle candidates in its system once it is no longer delivering Oracle exams.
I discovered that I have duplicate Prometric records. How can I get these merged?
Please contact Oracle customer service at suncert_ww@oracle.com before June 1, 2011. After June 1, 2011, please request to have your accounts merged at Pearson VUE.
Will this transition change existing certifications?
No, existing certifications will remain the same.
Will I be able to use my Prometric Testing ID to register for exams with Pearson VUE?
Yes. Your Prometric Testing ID will become your Oracle Testing ID. Before you are able to register for exams with Pearson VUE, you will need to create a web account at pearsonvue.com/obtainlogin. Please be prepared to provide your existing Oracle Testing ID (Prometric ID) when you register.
I forgot my Prometric ID, how do I retrieve it?
You should receive an email from Oracle containing your account information, including your Oracle Testing ID (formerly Prometric ID) within a few weeks. This email will be sent to the email address we have on file for each Java, Oracle Solaris (Cluster), MySQL, NetBeans and OpenOffice.org candidate.
If you have not received this email, and it is before May 16, 2011, you can find your Oracle Testing ID (Prometric ID) in your account at certmanager.net/sun by following the steps below:
- Login to your account at certmanager.net/sun
- Select ‘Personal Information from the left navigation
- On the right of the page, there should be a table containing a series of IDs. You will see your Prometric ID in this list
If you cannot access your account at certmanager.net/sun, you can contact suncert_ww@oracle.com. You will need to provide your first name and last name as they appeared on your account at Prometric as well as the email address that was associated with that account.
Please note that email volume to the suncert_ww@oracle.com mailbox will be very high during the transition. Please allow 5 business days to receive a response on your Oracle Testing ID (Prometric ID).
Testing
If I failed my exam at Prometric before the cutover date, will I still need to wait 14 days before retaking the exam at Person VUE?
Yes. The retake policy remains in place. If you failed a proctored exam at Prometric, you will need to wait 14 days before retaking the exam at Person VUE.
Does Pearson VUE offer all Java, Oracle Solaris, MySQL, and NetBeans certification exams?
All Java, Oracle Solaris, MySQL and NetBeans exams that were available at Prometric will also available at Pearson VUE test centers.
Where are Pearson VUE Authorized Test Centers located?
Pearson VUE currently has more than 5,000 Pearson VUE Test Centers worldwide, including several hundred company-owned and -operated Pearson Professional Centers. You can find a Pearson VUE Authorized Test Center near you by visiting pearsonvue.com/Oracle/locate and using the Test Center Locator.
What if I already have a Java, Oracle Solaris, MySQL, or NetBeans exam scheduled with Prometric?
If you have a test scheduled to take place on or before May 31, 2011, the last day to test at Prometric, then no action is required. If you have a test scheduled to take place after this date, you will need to cancel it with Prometric and reschedule it with Pearson VUE.
Please Note: If you cancel your exam outside of the cancellation window described in your confirmation email from Prometric, you will lose your exam fee – whether paid by credit card or voucher.
Are the Oracle exams on the Pearson VUE system different?
No. Although the look and feel of the Pearson system may be a little different the exam questions and scoring has not changed. Candidates do not need to adjust their training and preparation plans because the move to Pearson.
The process for submitting assignments will be slightly different. Please see the FAQs below that relate to assignments.
Will the exam titles change?
With the exception of the Master Downloadable Projects, exam titles will remain the same. However, exam numbers will change to fit Oracle’s exam numbering standard at Pearson VUE. See the tables below.
Updated Exam Titles
New Exam Numbers
| Java Exams | View These Exams > |
| Oracle Solaris (and Cluster) | View These Exams > |
| MySQL | View These Exams > |
| NetBeans | View These Exams > |
How can I register for an exam at Pearson VUE?
Pearson VUE offers three different methods of registration: (1) register on the Pearson VUE web site, (2) call a Pearson VUE agent, or (3) contact the test center directly.
- To register for an exam on the Pearson VUE Web site, please sign in at pearsonvue.com/signin using your Pearson VUE username and password. Please note that you will need to create a web account prior to using the Pearson VUE web site for the first time. If you do not yet have a username and password, please create a Web account now at pearsonvue.com/obtainlogin.
When you are creating your web account, you should use the information that is currently in your profile at certmanager.net/sun so that Pearson VUE can easily match your web account with your imported profile. If you do not use the same information that is in your current profile at certmanager.net/sun, when creating your Pearson VUE account, the system may not be able to match you with your Oracle records and you will be placed in a holding queue until a representative is able to verify your information. It may take up to 72 hours for a representative to contact you by phone or email, so it is important that you enter this information correctly. You will be able to update the information on Pearson VUE's system once your web account is set up properly.
If you need assistance, please contact Pearson VUE at www.pearsonvue.com/oracle/contact.
- Another way to register for an exam is to contact a Pearson VUE agent directly. You can find the appropriate number(s) for your region at www.pearsonvue.com/oracle/contact.
- The third option is to call or visit a test center directly. To locate the address and telephone number of a Pearson VUE test center, visit pearsonvue.com/oracle/locate.
Will exams be available at the same testing centers?
Not necessarily. Pearson VUE has more than 5,000 test centers in 165 countries worldwide. The easiest way to locate one near you is to visit pearsonvue.com/Oracle/locate.
Are Prometric and Pearson VUE's testing requirements the same?
Yes. Because Oracle sets the testing requirements for its exams, the requirements at Pearson VUE will be the same.
How can I get a receipt for my exam appointments?
A confirmation letter is automatically sent via email after you register for an exam at a Pearson VUE Test Center, and you may print this email as your receipt. If you do not receive the automated email, please contact Pearson VUE at pearsonvue.com/Oracle/contact. PLEASE NOTE: Confirmation letters are not sent when you register or pay for a non-proctored exam. Please print out a copy of the online registration confirmation to save as your receipt.
If you are registering for an exam with a voucher that you purchased from Oracle or Sun, you should have received a confirmation email at the time of purchase, with your voucher number. You can use this confirmation email as your receipt.
Will the test fees change?
No, test fees are set by Oracle and will remain the same at Pearson VUE as they are at Prometric.
Can Pearson VUE sites accommodate candidates with special needs?
Yes, Pearson VUE and Oracle may allow accommodations to candidates who are identified as having special needs. If you need additional time to complete your exam or another accommodation, please complete this form and fax it to Pearson VUE's secure efax number for approval.
How can candidates get a copy of their Prometric score reports?
Copies of your score reports at Prometric will no longer be available after May 31, 2011.
How do I purchase an assignment?
Candidates may purchase, download and upload assignments through Pearson VUE beginning June 1, 2011. Select the option to Schedule a Test and select the Non-Proctored option.
Why can’t I register for the essay in my Master Java Developer or Master Java Architect path?
Candidates must have a submitted assignment on file before they are able to register for an essay appointment with Pearson VUE. Once you have submitted your assignment, you will be able to schedule your essay appointment.
I purchased both my Assignment and Essay through Pearson VUE. I failed my Assignment, but I was invited to re-submit it. What do I need to do?
You will need to purchase the Assignment Resubmission through Pearson VUE. Select one of the online tests below. You will upload your revised Assignment from within the online test.
Test Number | Select the Appropriate Assignment: |
1Z0-867 | Java Enterprise Edition 5 Enterprise Architect Certified Master Assignment for Resubmission |
1Z0-857 | Java Standard Edition 6 Developer Certified Master Assignment Resubmission |
Once you have completed these steps your Assignment will be matched to your original Essay, and will be sent for scoring.
I purchased the Assignment and/or Essay as part of a bundled package but I have not accessed the Assignment yet. How do I access it now?
- Contact suncert_ww@oracle.com to exchange your voucher(s) for voucher(s) that can be applied to the Assignment and/or Essay at Pearson VUE
- If you do not already have one, create a Pearson VUE web account at pearsonvue.com/oracle; make sure to use your Oracle Testing ID (previously Prometric ID) to set up your Pearson VUE web account.
- Beginning June 1, 2011, access the Assignment online at pearsonvue.com/oracle by selecting the appropriate test number from the available Assignments (relevant test numbers below); you will download your assignment requirements from the online test.
- Beginning June 1, 2011, you will have 6 months to finish and upload your completed Assignment and complete your Essay. When you are ready to upload the assignment, simply return to pearsonvue.com/oracle and resume your original online test by signing in and selecting View Current Activity. You will upload the assignment within the exam after you have resumed your open assignment.
- You will not be eligible to register for the Essay until you have submitted your Assignment. Your Assignment must be completed and submitted, and your Essay must be completed within 6 months of the Assignment purchase date.
Test Number | Select the Appropriate Assignment: |
1Z0-865 | Java Enterprise Edition 5 Enterprise Architect Certified Master Assignment |
1Z0-855 | Java Standard Edition 6 Developer Certified Master Assignment |
I purchased the Assignment from Prometric, but I haven’t returned my completed project to Oracle yet. How do I upload my Assignment?
June 1, 2012:
The deadline to submit this assignment has passed. You will need to purchase a new assignment and essay.
I already returned my completed Assignment to Oracle via email, but I haven’t done the Essay yet. What do I need to do?
We can only grade your assignment once your Essay is complete. You will register for your Essay with Pearson VUE. Since the system will only allow you to register for an essay if you have uploaded your completed assignment, we will need for you to upload your completed assignment on the Pearson system before you can register for the essay.
I was initially given a FAIL grade on the Assignment that I purchased from Prometric, but I was invited to re-submit. How do I resubmit my revised Assignment through Pearson VUE?
June 1, 2012:
The deadline to submit this assignment has passed. You will need to purchase a new assignment and essay.
Vouchers
Will Prometric vouchers be valid after the cutover date? Will candidates still be able to use these existing vouchers?
If you do not take your exam at Prometric by June 1, 2011, you may use your voucher to take your exam with Pearson VUE on or after June 1.
I am trying to register for an exam at Pearson VUE and my voucher will not work.
If you are trying to use an existing Prometric voucher to register for an exam at Pearson VUE, you should ensure that:
- The voucher has not expired
- You are entering the voucher into the correct field
If you continue to have problems with your voucher and you have cleared the reasons above, please contact suncert_ww@oracle.com for further assistance.
I have a voucher that includes a free retake. I failed the first attempt at Prometric and now need to retake the exam at Person VUE. Will my retake voucher work?
Yes. The retake portion of your voucher should be valid when you register for your exam retake with Pearson VUE as long as you completed the first attempt and your voucher has not expired.
I have a voucher that includes a free retake. I have not used it yet. Will I still be able to use the voucher for a retake at Pearson VUE if I fail the first attempt?
Yes. Your free retake will remain valid at Pearson VUE as long as you complete the first attempt and your voucher has not expired.