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Oracle Cloud Learning Solutions

Service Cloud

Select a subscription below to view associated learning channels and digital course content.

Oracle Service Cloud is designed to help you differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences. Get training for all job roles in your organization that interact with your Oracle Service Cloud applications.

Oracle Learning Subscriptions

Best Value Training

Oracle Service Cloud Learning Subscription

Our Complete Editions are intended for technical professionals including implementers, administrators, architects, developers, integrators, and super users of your Oracle Cloud applications.

Oracle Service Cloud Learning Subscription – End User

Prepare business professionals, who regularly use Oracle Cloud applications while performing their job, with an End-User Edition subscription. Training in each subscription is entirely role-based, making it an invaluable on-the-job reference and resource tool.

Oracle Field Service Cloud Learning Subscription

This learning subscription training will help you understand the scope and flexibility of the features and configuration capabilities found within the various Oracle Field Service Cloud (OFSC) modules. The 'Implementation' lessons within the subscription guide you through the process of configuring an OFSC environment.

Oracle Unlimited Cloud Learning Subscription

Looking for training on more than one Oracle Cloud Application or Service?

View all on demand Cloud content in one convenient subscription. Develop the skills to successfully use Oracle Cloud Services for 12 months, 24/7.

Courses

Train Your Way

Introduction

Introduction to Oracle Service Cloud

This Introduction to Oracle Service Cloud Seminar provides an overview of the business benefits, architecture, features, functionality of the Service Cloud solution, explore reporting capabilities and more. Expert Oracle University instructors will review the features and functionality of the various modules in Oracle Service Cloud applications, while teaching you step-by-step how to navigate the solution.

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End Users

Using Oracle Service Cloud

The Using Oracle Service Cloud course shows you how to perform business transactions and complete key processes step-by-step using your Service Cloud applications. Learn how to competently perform your job responsibilities as a service professional.

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Administrators

Oracle Service Cloud (RightNow) Administration

This Oracle Service Cloud Administration training is ideal for administrators. Learn to perform common tasks involved in an initial setup as well as tasks to maintain your Oracle Service Cloud 15.2 system.

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Implementers

RightNow Integration and Customization for Developers

Expert Oracle University instructors will also help you explore the concepts and skills a developer needs to customize or extend the Agent Desktop application, which is used by call center agents to provide customer support. To do this, you'll use the RightNow Desktop Add-In Framework, which provides templates and wizards. These templates and wizards simplify adding components with new functionality, including automation, integration of external data or applications or new controls.

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Business Analysts

Oracle Service Cloud (RightNow) Analytics

This Oracle Service Cloud Analytics training is ideal for those who create and edit reports. Learn to extract, read and prepare analytics data using the Oracle Service Cloud reporting tools. This course is appropriate for Oracle Cloud deployments.

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Introduction to Oracle Policy Automation

This Oracle Policy Automation training is the first step for analysts and non-technical users who wish to deliver value to organizations. Learn to use a fast and accurate policy modeling, guidance and decision automation solution.

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