Core Consultant Course (Siebel 8.0)

 Oracle University provides a downloadable eKit containing the training materials for this course.

What you will learn:

Core Consultant Course (Siebel 8.0) is a comprehensive, technical course designed for implementation team members involved in the installation, configuration, or administration of Siebel CRM applications. The course provides students with information about Siebel CRM applications architecture, functionality, and configuration. Through hands-on labs, course participants learn about Siebel application navigation, data manipulation, and queries. Students also learn the fundamental architectural concepts and structures of Siebel CRM applications, including data access control, data exchange mechanisms, work process, and business logic automation capabilities. Understanding Siebel CRM application design and functionality is essential to effectively execute and maintain a Siebel implementation. This course also teaches students how to perform the major tasks required for an initial Siebel deployment, including configuring a Siebel CRM application. During the hands-on labs, course participants use Siebel Tools to create a configured Siebel CRM application, as well as perform an initial data load for the configured application. Server administration tasks are also explained, and the course teaches participants how to migrate data between development and test environments.

A case study is conducted during the third week of the course, wherein students are provided with project requirements rather than step-by-step instructions, and they simulate a real project by trying to determine the best implementation approach to satisfy the requirements. This provides participants with hands-on experience to prepare them for a successful Siebel application implementation. Students work on project teams to complete, deliver, and demonstrate a working Siebel Application deployment which includes these requirements.

Learn To:

• Navigate the Siebel application user interface
• Install Siebel software and perform initial configuration tasks
• Configure a Siebel application
• Populate and migrate data into the Siebel database
• Automate business processes using the Siebel application
• Implement business requirements from a case study scenario

Schedule/Purchase	Training Formats	Price	Duration	Course Materials	Instruction Language
View Schedule	Instructor-Led Training	US$ 11,250	15 Days	English

 

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Audience:

• Application Developers
• Database Administrators
• Developer
• Functional Implementer
• Project Manager
• Support Engineer
• Technical Administrator
• Technical Consultant

Course Objectives:

• Install software to set up a Siebel enterprise
• Describe the Siebel application architecture
• Migrate data between environments
• Navigate the Siebel application user interface
• Secure access to Siebel applications and data
• Automate business processes in a Siebel application
• Configure a Siebel application to meet a company's business requirements
• Create a catalog with restricted access
• Create a company structure
• Implement business process automation to support a company's business processes
• Import legacy corporate data

Course Topics:

Using Siebel CRM

• Understanding Siebel Applications
• Navigating Siebel Applications
• Working with Siebel Data

Controlling Access to Data

• Responsibilities and Views
• Users, Positions, and Organizations
• Implementing the Company Structure
• Controlling Access to Customer Data
• Controlling Access to Master Data

The Siebel Web Architecture

• The Siebel Web Client
• The Siebel Enterprise
• The Siebel Gateway Name Server
• The Siebel Server
• The Siebel Web Server Extension
• The Siebel File-system
• The Siebel Database Server

Managing the Siebel Enterprise

• Components and Parameters
• Server Management

Siebel Client Types

• The Siebel Web Client
• The Siebel Mobile Web Client
• The Siebel Wireless Web Client
• The Siebel Handheld Client
• The Siebel Developer Web Client

Installation and Security

• Securing Access to the Application
• Installing Siebel Applications

The Siebel Application Architecture

• Siebel Object Types and Object Definitions
• The Siebel Data Model
• Business Components
• Party Business Components
• Business Objects

Configuring Siebel Applications

• Configuration Strategy
• Setting Up a Developer
• Managing Object Definitions
• Configuring User Interface Objects
• Configuring Business Layer Objects
• Configuring Data Layer Objects

Automating Business Processes

• Siebel Business Services
• Building and Testing Siebel Workflows
• Deploying and Invoking Siebel Workflows
• The Task UI
• Creating a Task
• Siebel Business Rules
• Creating Siebel Business Rules

Assignment Manager

• Assignment Rules
• Tailoring Assignments
• Invoking Assignment Manager

Data Integration

• Introducing Enterprise Integration Manager
• Creating Data Maps
• Running Enterprise Integration Manager

Application Deployment Manager

• Introducing Application Deployment Manager
• Deploying Application Customizations

Case Study: Installing the Siebel Application

• Installing the Siebel Gateway and Enterprise
• Installing the Siebel Server
• Installing the Siebel Web Server Extension
• Installing Siebel Tools

Case Study: Importing Legacy Data

• Performing Data Mapping
• Creating Import Configuration (.ifb) Files
• Running Import Jobs
• Administering Imported Data

Case Study: Configuring Siebel Applications

• Configuring a Siebel Application to Meet Case Study Business Requirements

Case Study: Implementing Business Process Automation

• Implementing Business Process Automations to Meet Case Study Business Requirements