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Feel Confident about Your Investment with Our 100% Satisfaction Guarantee

100% Student Satisfaction If you are not completely satisfied with your training experience, you may re-take the same class for free.
  • Only 1% of our students requested a re-take of their class.
  • In our evaluation surveys, more than 99% of students who completed our courses gave Oracle University training their highest recommendation. * .
  • 99% would recommend Oracle University training to others.

See our detailed terms and conditions to learn more.

* Global student evaluation data from fiscal year 2010 (June 2009 to May 2010).


Registration of complaints


If you have a complaint regarding any aspect of one of our training courses or products, please let us know:


Fields marked with an asterisk * are required.
* Name :
* Company :
* Contact Phone Number :
Country code- Area code - Phone number
* Contact Email :
* Problem Description :
 

Complaints will be processed by a complaint board that includes Oracle University staff

  1. L. van der Werff
  2. P. Bezemer



  • Your complaint will be processed confidentialy
  • You will receive a first respond within 2 weeks, informing you of the how you complaint will be followed up
  • Details of your complaint and how processed will be stored with Oracle Univeristy for the term defined by local Dutch law
  • The outcome of the compliant board will be respected by all parties
  • If the complaint is not completed by the complaint board with satisfaction of the customer, the complaint is transferred to independent member Attorney-at-law Wanda van Kerkhoven Wanda van Kerkhoven, her decision will be respected by both Oracle University and customer and can only be changed by court.